EvoGroom Privacy Policy

Welcome to EvoGroom’s privacy policy (“Privacy Policy” or “Policy”).

EvoGroom Trends Pvt. Ltd. holds your privacy in high regard and is committed to safeguarding any information we collect while operating our website, www.evogroom.com. This Privacy Policy applies to www.evogroom.com (hereinafter, "us", "we", “EvoGroom”, or "www.evogroom.com"). This Privacy Policy outlines how we handle personally identifiable information that you may provide us through our website. We aim to explain what information we collect, how we use it, and the circumstances under which we may disclose it to third parties. This policy applies solely to information collected through our website and does not extend to information gathered from other sources. We encourage you to read this policy alongside our Terms of Service to understand the rules governing your usage of our website. Your continued use of our website signifies your acceptance of this Privacy Policy.

A. Personal Information and Data That We Collect

At EvoGroom, we collect various types of personal data to enhance your experience and provide you with our services. This includes, but is not limited to:

1. Contact Data: Such as your mailing or home address, location, email addresses, and mobile numbers.
2. Identity and Profile Data: Including your name, username, or similar identifiers, photographs, and gender.
3. Marketing and Communications Data: This encompasses information posted in service requests, offers, wants, feedback, comments, pictures, and discussions on our blog and chat boxes. It also includes your preferences in receiving marketing communications from us and our third parties, as well as your communication preferences. Chat and call records are also collected when you communicate with service professionals through our Platform.
4. Technical Data: This consists of your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website, and use of the Platform, website, and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
5. Transaction Data: Details of the Services or Professional Services you have availed, a limited portion of your credit or debit card details for tracking transactions, and UPI IDs for processing payments.
6. Usage Data: Information about how you use the Services and Professional Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.

Additionally, we collect, use, and share aggregated data such as statistical or demographic data for various purposes. Aggregated data, derived from your personal data, does not directly or indirectly reveal your identity and is not considered personal data under law. However, if aggregated data is combined or connected with your personal data to directly or indirectly identify you, we treat it as personal data.

It's important to note that if you refuse to provide necessary personal data required by law or under our Terms, we may not be able to perform the contract or provide you with our services. This could result in cancellation or limitation of your access to our services.

B. HOW DO WE COLLECT PERSONAL DATA?

At EvoGroom, we employ various methods to collect personal data to improve our services and enhance your experience. Here's how we gather personal data:

1. Direct Interactions: You provide us with your personal data when you interact with us directly. This includes activities such as creating an account or profile, using our Services, participating in promotions or online surveys, requesting marketing communications, or contacting us to report a problem or provide feedback.
2. Automated Technologies or Interactions: Whenever you visit our Platform or use our Services, we automatically collect Technical Data about your device, browsing actions, and patterns. This data is gathered through cookies, web beacons, pixel tags, server logs, and similar technologies. Additionally, if you visit other websites or apps that utilize our cookies, we may receive Technical Data about you from those sources.
3. Third Parties or Publicly Available Sources: We also receive personal data about you from various third parties. This includes:
   • Technical data from analytics providers and advertising networks.
   • Identity, profile-related data, and contact data from service professionals, publicly available sources, etc.
   • Personal data from our affiliate entities.

By utilizing these methods, we ensure that we collect relevant personal data to improve our services and tailor them to your needs while adhering to privacy standards and regulations.

C. HOW DO WE USE YOUR PERSONAL DATA?

At EvoGroom, we utilize your personal data responsibly and transparently to provide you with the best possible experience. Here's how we use your personal data:

1. Providing and Improving Services: We use your personal data to provide you with our Services and enhance your user experience. This includes verifying your identity, creating your user account, and enabling you to use our Services effectively. We monitor trends, personalize your experience, and improve the functionality of our Services based on the feedback we receive from you.
2. Customer Support and Communication: We use your personal data to improve customer service by effectively responding to your service requests and support needs. Additionally, we may send periodic notifications to manage our relationship with you, notify you of changes to the Services, and provide updates related to our company or the Services you have availed.
3. Marketing and Advertising: Your personal data may be used for marketing and advertising purposes to inform you about our Services and relevant offers. This helps us tailor our marketing efforts to your preferences and interests.
4. Legal Compliance and Protection: We may use your personal data to comply with legal obligations, enforce our Terms, respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
5. Third-Party Sharing and Communication: By using our Services and creating an account with us, you authorize us, our service professionals, associate partners, and affiliates to contact you via email, phone, or otherwise for service-related purposes. We may also share your information with third parties as necessary to provide you with the Services or as required by law.
6. Booking and Transaction Purposes: Personal Information collected during bookings, such as payment details and traveler lists, is used to facilitate transactions and keep you informed about the status of your bookings. We may also use your Personal Information to customize content, request reviews for products or services, and prevent misuse or abuse of your account.
7. Disclosure as Required by Law: We may share data without your consent if required by law, court order, or government agency. Such disclosures are made in good faith and belief that it is reasonably necessary to enforce our policies, comply with applicable laws and regulations, or protect our rights and interests.

By using our Services, you acknowledge and agree to these uses of your personal data, which are essential for providing you with a seamless and secure experience.

D. COOKIES AND SESSION DATA

At EvoGroom, we utilize cookies and session data to enhance your experience on our website while ensuring your privacy. Here's how we handle cookies and session data:

Cookies

• Purpose: Cookies are small pieces of information stored by your browser on your device's hard drive. They help personalize your experience on our website, remember your preferences, and track advertisements.
• Types of Cookies: We use cookies to distinguish you from other users, understand your preferences for future visits, and compile aggregate data about site traffic. These cookies enable us to offer you a seamless user experience.
• Third-Party Cookies: Some pages on our website may contain cookies placed by third parties. While we do not control the use of cookies by third parties, we ensure that they are used to enhance your experience on our platform.
• Opting Out: If you prefer not to have cookies placed on your computer, you can adjust your browser settings to refuse cookies. However, please note that certain features of our website may not function properly without cookies.

Automatic Logging of Session Data

• Purpose: Each time you access our website, your session data gets logged. This may include your IP address, operating system, browser type, and activities conducted on the website.
• Usage: We analyze session data to understand user preferences and browsing patterns, and diagnose any server problems. This information helps us administer our systems effectively.
• Anonymity: Session data does not personally identify you but may reveal your Internet Service Provider (ISP) and approximate geographic location.

By using our website, you consent to the use of cookies and acknowledge the importance of session data in enhancing your online experience. We are committed to protecting your privacy and ensuring that your data is used responsibly.

E. WITH WHOM YOUR PERSONAL INFORMATION/DATA IS SHARED

At EvoGroom, we prioritize the security and confidentiality of your personal information, especially as a salon registration platform. Here's how we handle the sharing of your personal information:

1. Service Providers and Salon Partners

   • Your information may be shared with salon partners and service providers responsible for fulfilling your booking, such as hair salons, beauty parlors, or spa centers. By registering with EvoGroom, you authorize us to share your information with these salon partners.
   • We do not authorize salon partners to use your information for purposes other than fulfilling their service obligations.
   • EvoGroom does not sell or rent individual customer names or personal information to third parties except for sharing with business partners or vendors engaged in providing referral services or promotional benefits.

2. Companies in the Same Group

   • Your personal information may be shared with our affiliate or associate entities under controlled and secure circumstances to improve personalization and service efficiency.

3. Business Partners and Third-Party Vendors

   • We may share filtered personal information with corporate affiliates or business partners offering products or services that enhance your salon experience or provide benefits to EvoGroom customers.
   • Personal information may also be shared with third-party service providers engaged by EvoGroom for tasks such as payment processing, data hosting, and data processing platforms.
   • Non-identifiable personal information may be used in aggregate or anonymized form for statistical analysis and informing third parties about website traffic and user demographics.

4. Disclosure of Information

   • EvoGroom may disclose your personal information if required by law, court order, or legal process, or to enforce or protect our rights or properties.
   • We may also disclose personal information for regulatory compliance, internal audit exercises, system security, or to prevent interference with our rights or properties.

Rest assured, we take measures to ensure that third parties handling your personal data respect its security and confidentiality. We do not permit them to use your personal data for their own purposes and require them to process it only for specified purposes in accordance with our instructions.

F. HOW CAN YOU OPT OUT OF RECEIVING OUR PROMOTIONAL EMAILS?

At EvoGroom, we strive to keep you informed about the latest salon deals, special promotions, and new services through our email updates. However, if you prefer not to receive these emails, you can easily opt out by following these steps:

Simply click on the "unsubscribe" link provided in any promotional email you receive from us. Alternatively, you can follow the instructions included in each email message to opt out of receiving further communications.

We value your preferences and privacy, and we want to ensure that your experience with EvoGroom is tailored to your needs. If you choose to unsubscribe from our promotional emails, you will no longer receive updates about salon offers and other related information.

G. DELETION OF ACCOUNT AND PERSONAL DATA

To delete your EvoGroom account and personal data stored with us, please follow these steps:

1. Send an email to info@evogroom.com requesting the deletion of your account and personal data. We will process your request within [X (days in words)] working days.
2. Once your account is deleted, you will no longer have access to our services.

Please note that transaction data associated with your account will be retained in accordance with applicable law, even after your account is deleted.

H. HOW WE PROTECT YOUR PERSONAL INFORMATION/DATA?

At EvoGroom, we take the protection of your personal information seriously. Here's how we ensure the security of your data:

• We employ advanced security measures and privacy safeguards on our platform, including encryption, password protection, call masking, and physical security measures. These measures are designed to prevent unauthorized access and disclosure of your personal data, in accordance with applicable law.
• When you create an account with us, you are responsible for keeping your password confidential. We advise you to choose a strong password and not to share it with anyone. If you suspect that your password has been compromised, please notify us immediately so that we can take appropriate action.
• All payments made on our website are secured using TLS (Transport Layer Security) encryption, a proven coding system that scrambles data before it is transmitted. This ensures that your personal information is protected during transmission.
• Our platform has stringent security measures in place to safeguard against loss, misuse, and alteration of information under our control. We use secure servers to store your data and adhere to strict security guidelines to prevent unauthorized access.
• We regularly review and update our security measures to adapt to evolving threats and ensure the ongoing protection of your personal information.

At EvoGroom, we are committed to maintaining the highest standards of security to safeguard your privacy and provide you with a safe and secure experience.

I. ACCESS AND MANAGEMENT OF PERSONAL INFORMATION

You have the right to access and manage your Personal Information through your EvoGroom user account. This includes the ability to view, correct, or delete your personal information (excluding mandatory fields) directly from your account settings. If you do not have a user account, you can request access or make changes by contacting us at privacy@evogroom.com.

J. PRIVACY POLICY UPDATES

We reserve the right to update our Privacy Policy periodically to align with legal, business, and customer requirements. Any revisions to the Privacy Policy will be communicated to users accordingly.

K. AGE REQUIREMENT

To transact directly with EvoGroom and consent to the processing of your personal data, you must be at least 18 years of age.

At EvoGroom, we are committed to transparency and ensuring that your personal information is handled in accordance with your rights and preferences. If you have any inquiries regarding EvoGroom's Privacy Policy, the processing of your personal data, or any other concerns, please feel free to reach out to us. You can contact us with your queries, feedback, grievances, or comments at [email].

For assistance with privacy-related matters, you can also get in touch with our designated Grievance Officer:

Grievance Officer:
Name: Stephen Samuel
Designation: Director
Email: stephen.samuel@evogroom.com

We are happy to address your questions and ensure that your privacy concerns are handled promptly and effectively. Please don't hesitate to reach out to us if you need assistance or clarification regarding our Privacy Policy.